Reviews For Lerner Parc Dulles
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Bad Staff
Staff didnt want to help us and they dont like kids riding bikesBy: Anonymous
Marcio
MarcioBy: Marcio Carromba Verified Resident
Repair
I submitted a request for maintenance, and within five minutes, the technician arrived at my door. He promptly and happily ... replaced the socket. Your technicians are exceptional. They serve as an excellent model for the sales team to emulate. Read More about RepairBy: Ralph Avakian Verified Resident
Maintenance Concern
I am extremely disappointed with the maintenance service. I have called multiple times and sent several emails regarding ... ongoing noise coming from the HVAC system, yet my concerns have been completely ignored. Despite reporting the issue repeatedly, no one has come to inspect the problem or even follow up. What makes this even more frustrating is that maintenance staff regularly pass in front of our building, but they have never had the basic courtesy to stop by and ask whether the issue has been resolved or to take a look themselves. It feels like our complaints are being disregarded entirely. For something that directly affects the comfort and livability of our home, this level of neglect is unacceptable. Residents should not have to chase maintenance for weeks just to get acknowledgment of a problem. The lack of communication, follow-up, and basic customer care has been very disappointing. Read More about Maintenance ConcernBy: Anonymous
Thank you so much
I would like to express my gratitude for the excellent help I received during the process of signing the lease for my apartment. ... From the beginning, this person was very professional, kind, and always willing to answer all of my questions. Another big plus was that they speak my native language, Spanish, which helped me understand everything much better and made me feel more comfortable throughout the process. GRACIAS Read More about Thank you so muchBy: Zulma Perez ruge Verified Resident
Hani (maintenance worker) took care of my dryer issue
It would take 3 cycles to dry any clothes and Hani looked at everything and noticed the vent exhaust was plugged. With a ... leaf blower he blew out a huge birds nest that had gotten in the vent. I couldn't believe how much of a blockage it was. It's all taken care of and now my clothes should dry as they should. He was very professional and informative. Very happy with quick service (next day) that occurred. Read More about Hani (maintenance worker) took care of my dryer issueBy: Christopher Williams Verified Resident
Review
Kevin and Shafaq were a great help! They probably got tired of seeing me but they have wonderful customer service and are ... very professional! Thank you so much! Read More about ReviewBy: Gerlyn Rose Mendiola Verified Resident
Maintenance
Hani came and fixed my mixing valve on my bathroom faucet same day efficiently and effectively. Knew the diagnosis immediately. ... Great job maintenance! Read More about MaintenanceBy: Adam Vidoni Verified Resident
Resident
I love this community and I can’t speak highly enough of May ! The entire experience From the moment I walked in, was fantastic. ... May was so friendly so welcoming and efficient, not only knowledgeable but also took the time to address all my questions and concerns . I left the office feeling confident in the care I received. I really appreciate everything she did for me ! Thank you May, David and the rest of the staff that works at Parc Dulles 🌸🌞🕊? Read More about ResidentBy: Jenny
Great Move-In Experience with Shafaq
Me and my family moved in this past month and were very happy with the support and prompt responses we recieved from Shafaq ... Hamid. Read More about Great Move-In Experience with ShafaqBy: Anonymous
Great experience working with Shafaq
Working with Shafaq Hamid made my entire apartment search and move in experience incredibly smooth and stress free. She was ... professional, attentive, and always quick to respond to any questions we had. Shafaq took the time to understand our needs and walked us through the whole process from touring the apartment to completing the application and settling in. Her support and clear communication made all the difference. I’m so grateful for her help and would absolutely recommend her to anyone looking for a new place! Read More about Great experience working with ShafaqBy: Anonymous
Pool 24 hrs???
Was woken up 5a.m. Saturday 6/7 to people being in the pool area and in the small pool. I heard them Friday night but didn't ... think anything of it. Come 5a.m. now they are conversing very loud which woke me up I went outside and told them it's to early for this. They continued on but then left 40 minutes later. People in the court yard do not realize how much their voices echo off the building, I don't mind it's just why am I being woken up 4-5a.m. to noise coming from the pool which closes at 8p.m. Read More about Pool 24 hrs???By: Michael Anthony Verified Resident
So Grateful for Shafaq’s Help!
Working with Shafaq Hamid was an absolute pleasure! She made the entire apartment-hunting process so smooth and stress-free ... for my family. Thanks to her quick responses, clear communication, and genuine care, we were able to find an affordable place that we truly love. She was always on top of things and made us feel supported every step of the way. We couldn’t be happier with the experience and highly recommend her to anyone looking for a new home! Read More about So Grateful for Shafaq’s Help!By: Anonymous
Los de mantenimiento y el staff son muy amables y eficientes
El staff y mantenimiento son muy amables y eficientesBy: Luis Galvez Verified Resident
Very pleased
I'm very grateful for Lerner Parc Dulles. I love my apartment, the location, and the amenities. The staff have been super ... helpful and very professional. I highly recommend Lerner Parc Dulles for residence. Read More about Very pleasedBy: Terence
Great place
Great placeBy: Tim Verified Resident
Home
Love this place it’s home!By: Jenny Salazar Verified Resident
Completely disappointed! anything
Have a lots of complaints, from the worst customer service ever from the office staff to offering and not comply… and more!By: Anonymous Verified Resident
Like Family.
These apartments are beautiful and affordable. The staff is very friendly and will treat you like family. Neighbors are ... awesome. Ive had a neighbor help me jump my car. So sweet. The diversity makes it a fun melting pot. I love all of the events the apartments throws. We have a great time together and really get to know each other. Even if there is a false fire drill, we all check on each other. And they have a community app. I love this place. If I had to think of anything negative, which is difficult to do, is just that there is a bit of a need for the delivery services to make sure they put all packages that are not usps or Amazon into the luxe package room for safe keeping but most of the time there aren’t any issues. Read More about Like Family.By: K B Verified Resident
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